If a package does not arrive within 40 days since delivered date, the package is very likely to have been lost. And we will resend the goods or issue a full refund.
Category Archives: FAQs
I don’t have a Paypal accout, Can I use credit card to pay?
Paypal is a very popular payment method for online transactions. However, if you do not have a paypal account but only credit card, you can also purchase from us. Below steps shows the process of how to pay with your credit card.
How is your packing like?
All products are packed in discreet with hard cartoon boxes. No one can see what is inside the box.
What is your minimum order quantity?
Our minimum order is quite flexible. It mainly depends on our availability of stock. Most of time, we will send even on one item. However, bigger quantity will have lower price.
How to order your products?
|
First Way (Order Offline)
|
|
| 1. | Please browse through our online categories, while you have decided to purchse an item, please write down the product’s Item Code & the quantity that you wish to order. |
| 2. | Kindly contact us with detailed order information such as Product Item Code,Quantity, Size or Color, Delivered Address etc. |
| 3. | We will confirm with you the total cost and available choices of payment & shipment within 24hrs. |
| 4. | Please make payment to us (we accept payment by: Wester Union, Bank Transfer & Paypal.For more about payment please visit here )and inform us once it’s made. |
| 5. | We will ship out goods once payment is confirmed (please allow 3-7 business days for order processing) and will send the courier information, package tracking number & tracking website to clients immediately by email. |
| 6. | Order status can be checked on courier websites. The major international couriers we use include:EMS: http://www.ems.com.cn/english-main.jsp
UPS: http://www.ups.com DHL: http://www.dhl.com TNT: http://www.tnt.com Other shipping method is also possible after discussion. |
|
Second Way (Order Online)
|
|
| We have an online shopping cart system built in our website. If you are intersted in purchasing from us, you may also use our online shopping cart system to purchase the items you like! It’s just like you shop on any other online stores! Easy, convenient and secured! | |
What’s the payment method you use?
We have a flexible payment method for different clients. We usually deal with Bank Transfer and Western Union. For small amount order, we are willing to accept Paypal too. Other methods are possible after discussion.
How is your product shipped?
Usually our products are shipped by air and we use EMS as the primary way to ship our products. However, we can also use DHL, TNT, FEDEX as courier on special requirement. Also, we can deliver goods by sea too. For more information about shipping, please visit here.
What’s the lead time if I order?
It depends on quantity. We usually take 5-10 days to finish an order and send out to clients.
Do you offer OEM manufacturer?
Yes, we do. We are capable and glad to offer OEM manufacture service to our clients!
Can I use your pictures on my own website?
Yes, clients can use our photos on their own website.